Whichever plan you pick, your customers talk to the same assistant, and your team works with the same inbox, knowledge base, alerts and learning. So the choice isn't about features. It comes down to two things: how much of the setup you want to do yourself, and whether you'd rather get one bill or pay each provider directly. Below: what has to be set up, what each plan covers, and three questions that make the decision easier.
What has to be set up
To answer on WhatsApp, a few things need to be in place: a phone number connected through Twilio, a WhatsApp Business Account approved by Meta, message templates for the team alerts, and a key for the AI provider. None of it is difficult, but it takes time and some patience with forms.
All-inclusive: we do the technical part
With All-inclusive, we set everything up: the number (your existing business number, moved over, or a new one), the WhatsApp approval, the templates and the AI. We write the knowledge base together with you. AI usage is included for up to 1,000 customer conversations a month, and WhatsApp message fees from Meta are passed through at cost.
It costs €149 a month plus a one-off €390 setup. It fits if you'd rather spend your time on customers than on settings screens, or if nobody on your team enjoys setting things up.
Self-service: you do it, with a guide that checks every step
With Self-service, you use your own Twilio account and your own AI key. A guided setup walks you through each step and only turns it green when it really works. You pay Twilio, Meta and your AI provider directly, at their prices.
It costs €49 a month. It fits if someone on your team likes to set things up, or if you already have a Twilio account.
Three questions that help you decide
- Who on your team would do the setup? If the honest answer is "nobody", choose All-inclusive.
- One bill or several? All-inclusive covers the number and AI usage. With Self-service, each provider bills you directly.
- Do you need your booking or shop system connected? Both plans can have it: we build the connection on request, quoted separately, or your developer adds it with our guide.
Still not sure? Compare the plans and ask the assistant. It knows both plans and helps you choose.